Since every mask is made unique to order, refunds and reprints are not possible unless there is a concern with the mask that's due to a manufacturing defect. Each determination of whether or not a refund or reprint is possible is made on a case-by-case basis.
We try our best to match skin tones, line up with your features, etc, but it's impossible to get a 100% perfect match of your face without seeing you in person, so we don't offer refunds based on an inaccurate skin tone or mismatch of proportions.
Please inspect your order upon reception and contact us as soon as you can if the item is defective, damaged or if you received the wrong order so that we can evaluate the issue and make it right.
No cancellations are possible on orders once they have been reviewed and sent to production. Cancellations may be possible on a case-by-case basis.
After checkout, cancellations and refunds are not possible on any of the masks from our Curated Collection, as these masks go straight to the printer and there is no lag time between checkout and production.
We do not offer refunds due to masks not making your desired in-hands date. Please know that all dates and shipping times are estimates and cannot be guaranteed.
To ask for a refund or reprint, you can contact us at firstname.lastname@example.org with your order # and details.
Unfortunately, we cannot accept returns on gift cards.
We do not accept returns on our masks because they are PPE.
We don't offer refunds or reprints if there are no issues with the mask itself. To ensure you get a mask you love, make sure your photo follows the right guidelines: use natural light, look straight at the camera, and upload a photo with high-resolution. It usually looks better if you take a new photo on your phone camera instead of searching for an old one.
After evaluating your situation, we will reach out with any questions and notify you of any refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.